Refund & Return Policy
At Regenix Health USA, we strive to provide the best return and refund policy in the industry. Cancel your order anytime before it ships for a 100% refund.
If you have any further questions, please email contact@regenixhealthusa.com or call (800) 772-5179 to confirm.
Cancellation Before Your Order Ships
If you need to cancel an order, please email contact@regenixhealthusa.com or call (800) 772-5179 before your order has shipped.
Refunds, Returns & Exchanges
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Exchanges: Yes, we accept exchanges.
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Return Window: 30 days from the date of delivery.
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Return Method: By mail.
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Product Condition: Only new products are eligible. This includes items that are unopened in original packaging or never used.
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Customer Responsibility: Customers are responsible for all return shipping or exchange costs.
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Refund Processing Time: 7 business days.
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Restocking Fee: No cost
Please contact our customer service team at contact@regenixhealthusa.com or (800) 772-5179 with any questions regarding your return or exchange.
Shipping Times
We do our absolute best to give honest and fair shipping & delivery estimates. While delays are rare, they may occur due to supply chain or carrier issues beyond our control. We will keep you updated every step of the way.
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Processing Time: 1-2 (Monday–Friday)
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Transit Time: 4–7 business days (Monday–Friday)
Important Information
By purchasing through Regenix Health USA, you acknowledge and agree to the following:
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You must inspect and report any damages within 24 hours of delivery.
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You are responsible for the cost of return shipping and shipping of replacement items in the case of a refund or exchange.
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Any returns must be unused, unopened, and in the original packaging to qualify.
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Return Label: Included in the package, Free
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Estimated shipping times are provided to the best of our knowledge, but delays outside of Regenix Health USA’s control (e.g., manufacturer or carrier issues) may occur.
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You may not cancel your order or file a chargeback due to delays outside our control.
Damages During Shipping
Damages during shipping are rare, but if they occur, please send an email with your order number, shipping slip, and pictures of the damages to contact@regenixhealthusa.com within 24 hours of delivery so we can file a claim on your behalf.
In such cases, you are eligible for either a 100% refund or a replacement product free of charge.
Warranty
1-year parts and labor warranty
Chargebacks
We are committed to resolving any issues with your order. Please contact us directly before considering a chargeback.
In the case of a fraudulent chargeback, the customer may be held legally responsible. If there are any problems with your order, our customer service team will assist you.
Email: contact@regenixhealthusa.com
Phone: (800) 772-5179
